Saturday, July 11, 2009

Bad and Great service...

i had left my Hong Kong Disneyland Stitch (from Lilo and Stitch) towel behind in Parc Asterix during my trip to France and was naturally upset that i didn't managed to get it back from the hotel despite of the calls i've made. My sister left her HTC phone behind too.. and she didn't get it back either. I seriously think that the housekeeping staff is very lousy. i mean, given that after you check out, the only people that goes into the rooms are the staff from the hotel. How can they not find the left behind items?? It's such lousy service!

Anyway, so for my birthday, i requested for a nice towel and also some nice bedsheets featuring some of my favourite comic characters. And this was what i got.

Birthday presents by you.

Now, one of my friends in Singapore saw the sheets and really liked them. As i knew H had bought them from this store, i called them up to check for the price of the queen size sheets.

The saleslady promptly told me the price and even informed me that currently, they are having a 40% sale. So, the sheets are 40% off!!! I was like.. "WWAAHH... but i just bought mine 2 weeks ago.. and now it's on sale???!! When did the sale start?"

In an instant, i felt so ripped off, knowing that H had paid full price for it.

Almost immediately, the lady said, "I'll put aside the queen size sheets for you.. and when you come back, i will give you a refund on the sheets you bought. When did you buy them? I'll print the receipt out."

So i gave her the date H when down to buy, she got the receipt off her computer (i didn't even need to bring my receipt down to show) and told me to come down when possible.

And i got my refund... a large enough sum for me to buy some more towels and such..

Mutts towel by you.

Mutts and Snoopy towels by you.

honestly, i was very impressed by the service given. And felt so lucky that i called them up at the right time. Made me feel a whole lot less upset about leaving my Stitch towel behind.

P/s... i also got a ride for my birthday!

Birthday presents by you.

1 comment:

Anonymous said...

hi.. just dropping by here... have a nice day!